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Webinar

Transform Your Customer Feedback: NPS and Sentiment Analysis

February 24, 2023
length :
66
min

In this webinar, we'll explore how data science and business intelligence can help you extract valuable information from customer feedback, allowing you to make decisions based on data that drive customer loyalty and growth.

Topics to discuss

01

What are NPS and Sentiment Analysis.

02

How to collect and prepare customer evaluation and feedback data for analysis

03

How NPS is calculated and feedback sentiment determined with data science and business intelligence tools

This webinar is aimed at marketing, sales and customer service professionals, as well as anyone interested in better understanding how NPS and Sentiment Analysis help measure customer satisfaction and loyalty and allow us to transform that knowledge into concrete actions.

Transform Your Customer Feedback: NPS and Sentiment Analysis

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Alicia D.
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