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Webinar
Transform Your Customer Feedback: NPS and Sentiment Analysis
In this webinar, we'll explore how data science and business intelligence can help you extract valuable information from customer feedback, allowing you to make decisions based on data that drive customer loyalty and growth.
Topics to discuss
01
What are NPS and Sentiment Analysis.
02
How to collect and prepare customer evaluation and feedback data for analysis
03
How NPS is calculated and feedback sentiment determined with data science and business intelligence tools
This webinar is aimed at marketing, sales and customer service professionals, as well as anyone interested in better understanding how NPS and Sentiment Analysis help measure customer satisfaction and loyalty and allow us to transform that knowledge into concrete actions.
